Mayssam Fahimi is a Sales Representative and Security Expert at Verisure (Monitored security alarm system) in the United Kingdom; one of Europe’s leading providers of professionally monitored alarm systems. With over 6 million customers across 18 countries, Verisure is recognised as a major player in both residential and commercial security solutions. 

Mayssam Fahimi specialises in advising clients on tailored security solutions based on property type, risk level, and customer needs. His role focuses on delivering systems that go beyond basic alarms, offering a complete, intelligent and actively monitored security structure.

Services & Key Features

Verisure systems are built around a four-stage security model: deterrence, detection, verification, and intervention. This means protection begins before an incident fully develops, rather than simply recording events after they occur. A key differentiator is the response time, with alarms handled in under 45 seconds by a 24/7 Alarm Receiving Centre staffed by trained professionals who assess the situation and coordinate appropriate action, including emergency services or on-site security response when required.

The system integrates a range of smart components, including a central control unit with anti-jamming protection and up to 48 hours of battery backup, indoor cameras with motion detection and video verification, shock sensors that detect intrusion attempts before entry, and SOS-enabled voicepads for emergency activation. Users can manage and monitor their system remotely via the MyVerisure app, receiving real-time alerts and maintaining full control at all times.

One of the standout technologies is ZeroVision, which releases a non-toxic dense smoke to rapidly reduce visibility and prevent intruders from continuing a burglary. Additional features include physical guard response, LockGuard technology to prevent lock tampering, smart video doorbells, and outdoor cameras connected directly to the monitoring centre, creating a fully integrated security ecosystem.

Unlike traditional CCTV systems that mainly record footage, Verisure actively intervenes to prevent crime through a combination of advanced technology and human response. The system also benefits from secure dual connectivity (WiFi and GSM) with encrypted communication, ensuring continued operation even during power or internet outages.

Credentials & Certifications

Verisure UK operates under recognised industry standards and holds certifications including SSAIB and UKAS approval. The company is also accredited by SafeContractor, demonstrating compliance with safety and operational standards. In addition, Verisure has been recognised as a Top Employer in both the United Kingdom and Europe for 2025, reflecting its organisational quality and professional standards.

Customer Reviews

⭐⭐⭐⭐⭐ (Rating: 4.8 out of 5) based on over 42,000 reviews on Trustpilot

Customer feedback consistently highlights fast response times, professional support, and a strong sense of security after installation. Many users emphasise the key difference between Verisure and standard alarm systems: the presence of a real monitoring team that takes action during incidents. While a small number of reviews mention higher costs compared to basic systems, most customers consider the level of service and protection to be well worth the investment.

Overall, Verisure is widely perceived as a reliable, advanced, and highly professional security provider focused on prevention and rapid real-world response.

Location & Access

One of the Verisure UK office is located at 6 & 7 Market Parade, High Street, Ewell, Surrey.

In addition to in-person consultations most services, including consultation, installation, and ongoing support, are delivered directly at the customer’s premises, making the process convenient and efficient without the need for frequent office visits.

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What users say on Google

43 Google reviews 4.3 ★ ★ ★ ★ ☆
Anne Henderson
Anne Henderson
a month ago
★ ★ ★ ★ ★

Fantastic service from the local team at the Epsom office. My new system was installed within a couple of days. The Installation and handover was seamless and I have already had a 10 day follow-up check with Installation of additional items which was very helpful. The app is extremely easy to use and overall I am very impressed with very sure to date. Highly recommended!

Gaurav Chaudhary
Gaurav Chaudhary
2 months ago
★ ★ ★ ★ ★

The whole process of explaining the features, survey of property and proposal was transparent. All appointments were attended on time and installation was smooth with detailed explanation of how to use the system. Security expoert Enzo Mussachio made it all look so easy. Great work and amazing product. Using it for more then a month by now and all I can say is that it is working like a charm (real peace of mind)

Sam Gould
Sam Gould
9 months ago
★ ★ ★ ★ ★

I have just decided to use Verisure to ensure the safety of my business. I was taken care of by James Gillham and he was fantastic in his explanation of the systems and processes. I feel positive that I have made the right choice of Verisure to provide protection and support.

Steve Wright
Steve Wright
3 months ago
★ ★ ★ ★ ★

Sales person & Installer was Steve Reed - excellent and professional in all aspects

dawn mccaghrey
dawn mccaghrey
7 months ago
★ ★ ★ ★ ★

My alarm was fitted by a lovely gentleman by the name of Les Dewdney he was very patient with me explained everything nothing was too much trouble and any mess he made he cleared up. Made me feel that I would be a lot safer in my home and reassured me that if there was any problems that they were more than happy to sort things out for me.